Paradym Privacy Policy

Your privacy is important to us, and we therefore only process personal data if this is done in a legal and transparent manner. In this privacy & cookie statement, we will explain to you who we are, how we process your personal data, with whom we share it and what rights you have when it comes to the processing of your personal data. This statement covers the Paradym application and website ( If you are looking for the Paradym Wallet Privacy Policy visit here.

About us

Paradym, a trade name of Animo Product B.V., is responsible for the processing of your personal data. Our contact details are the following:

Nobeldwarsstraat 22, 3512 EX in Utrecht (the Netherlands).

Chamber of Commerce No. 88303284.

If you have any questions about this statement or the way we handle your personal data, you can contact us at of via our Slack channel.

Processing data on behalf of others

We process data and personal information of individuals on behalf of our beta testers. We handle this data according to the DPA between us and the beta tester. We don't directly deal with the individuals whose info we handle. If you are such an individual and have questions about your personal data, please get in touch with the company you interact with directly.


We don't knowingly gather, keep, or use personal Information from children under 18, and our beta application isn’t meant for them. If you find out your child provided us with personal data, please let us know at!

Why we collect your personal information

To register an account and process payments

For you to be able to register an account as a beta tester and use the application, or when you request a demo, we collect data from you, such as:

  • Email
  • Password
  • Payment and billing information

For safety and security reasons, we may require you to verify your account. Your email is requested as part of the account verification process. We have a legitimate interest in doing so, because we want to keep the Paradym application a safe and secure space and we want to ensure that accounts are not set up fraudulently.

We use Stripe as our payment processor to securely process and manage payments. Stripe may collect your name, email, billing address, payment method information (such as credit or debit card number, bank account information or payment card image), and other information collected through your purchase. By making a payment through our website, you agree that we share such payment and billing details with Stripe. You can find more information about Stripe’s privacy practice at Stripe Privacy Center. We collect this data in order to provide our services (the legal basis for the processing is contractual necessity).

To keep in touch

If you contact us, we may receive your name, email, and any personal data included in the message. We process this data in order to respond to your question or request. As part of our beta testing program, we may use the contact details provided by beta testers to communicate with them regarding the usage of the application. This communication could include updates, feedback requests, and important information about the application's beta testing phase. Are you contacting us, or are we contacting you, for the purpose of using the beta application? Then this data is processed on the legal basis of the conclusion and execution of agreements. In all other cases, your data is collected on the legal basis of your consent. We are also on social media sites like X. If you interact with our pages there, we might collect info you give us, like your contact details. The companies hosting these pages might also share general usage info and stats with us.

To send out newsletters

You can sign up to receive our newsletter (we use Mailchimp for this). We will use your email address to send you our newsletter. We will only send you our newsletter if you have given us permission to add your name and email address to our list of subscribers. We have added an unsubscribe link at the very end of every newsletter. When the subscription is finished, your information will be temporarily stored on Mailchimp's ‘unsubscribed’ list. This is a standard procedure designed to prevent any inadvertent receipt of emails from us. Mailchimp contractually commits to transfer and process all of its users’ European data in compliance with the Standard Contractual Clauses (the “SCCs”) and has put a number of measures in place to ensure that European data remains protected when it’s transferred outside of Europe (encryption of your data, for example). If you’d like to know more about the way Mailchimp processes your data for the purpose of sending out newsletters, have a look at their Data Processing Addendum.

We may process personal data, like your contact details, to perform our other (online) marketing activities, such as providing you with information about similar products or services. We will then process your personal data on the basis of your consent or, under certain circumstances, our legitimate interest in conducting direct marketing activities.

Legal requirements

We may process personal information to handle safety concerns and for compliance purposes. This includes complying with laws and regulations, as well as meeting legal requests from courts or government agencies.

Agregated data

We collect combined data such as crash logs and usage statistics. While this data is typically not personal information, if we're able to connect it to you, we'll treat it as if it is.

Links to other websites

You should know that this statement does not apply to third party websites and links. We encourage you to read the privacy statements of these third parties. We cannot guarantee that these third parties will handle your data in a secure manner.


Upon account deletion or your request via email for data removal, we will permanently erase all of your account details from our systems within 30 days. This ensures that your information remains confidential and is no longer accessible to us. Please note that this process is irreversible, and once your data is deleted, it cannot be recovered. If you have any questions or would like to initiate the account deletion process, please contact us at

Of course, we can keep personal data longer if we are legally obliged to do so and taking into account any limitation periods. We are, for example, bound by the Dutch fiscal retention obligation of 7 years. If we decide to close your account due to misconduct, we may keep your information for a period of one year after closure, due to queries and / or in case of a legal claim. In any case, we may keep (some of) your personal information for (evidence due to) legal claims.


We share your information when we are required to do so by legal authorities, with your consent, when it is necessary to offer our services, to our processors, or when we have a legitimate interest in doing so.

We have taken the necessary technical and organizational measures to ensure that your data is processed correctly. We have signed data processing agreements with (sub) processors. If possible, we use processors established within the EEA. You should be aware of the fact that your data may be transferred and otherwise processed to a location outside of the EEA. We will only transfer your data to third parties outside of the EEA, if there is an adequate level of protection for the processing of your personal data. These transfers are usually governed by the so-called standard contractual clauses.

We may share your personal data with Mailchimp, accountant and accounting software, Stripe, Google Cloud (web hosting), (database), Auth0, payment providers and other IT suppliers and service providers.


We use safety measures to prevent unauthorized access of your personal data such as secured servers that meet international security standards and end-to-end encryption. These measures are evaluated on a regular basis. You can also take some measures to prevent unauthorized access to your data. Choose a strong password and change it now and then. Don’t give anyone else access to your account. If you become aware of unauthorized access to your account, contact us immediately.


We use cookies. A cookie is a small piece of data that a website asks your browser to store on your computer or (mobile) device. The cookie allows the website to "remember" your actions or preferences over time. Some cookies will be deleted after you close your browser, while other cookies remain on your computer or device for the time-period that is set in the cookie.

We use Plausible Analytics, a privacy-focused web analytics tool, to gather insights into the usage patterns of our application. This service helps us understand visitor interactions and improve user experience. Plausible doesn’t use cookies and doesn’t collect any personal data whatsoever. For more info, have a look at the Plausible Analytics Data Policy.

In addition, we maintain logs to ensure the smooth functioning and security of our application. These logs capture technical details and interactions, assisting us in identifying errors or crashes. However, it's important to note that these logs do not contain personal information.

Cookies have their own expiry date. Cookies are therefore automatically deleted. Do you want to delete cookies before the expiry date? Most browsers support cookies, but you can set your browser to decline them, and you can delete them whenever you like. Usually this can be done through your browser’s ‘preferences’. Please note that if you delete cookies, you may lose certain stored information (such as login details) and your user experience could be limited.

Your privacy rights

You have a number of important privacy rights that you can exercise. Please note, however, that in some circumstances we may ask you to provide additional information, such as a copy of your ID or passport, in order to identify you when we have reasonable doubts about the identity of the person who is making the request.

We shall respond to your request concerning any of the rights mentioned in this section, without undue delay and at least within one month of receipt of the request. We can extend this period by two further months when this is necessary, taking into account the complexity and number of the requests. If we decide to extend the period, we shall inform you about this within one month of receipt of the request.

If you have provided personal data to us, you can send a request to view, modify, receive a copy of, delete, and restrict the use of this data free of charge. Have you given your consent for the processing of your data? You can withdraw your consent at any time. You can also object to the use of your data for marketing purposes.

If you wish to exercise any of these rights, please contact us by sending an email to

Questions and complaints

If you have any complaints or questions about this statement or the way we process your data, you can contact us by sending an email to You can file a complaint against us regarding the processing of your personal data with the Dutch Data Protection Authority or possibly another data protection authority in your country.

Changes to this statement

We reserve the right to change or modify this privacy and cookie statement at any time.

The most current version will be posted on our website.

Version: September 1, 2023